I tried out this doctor at a family recommendation. I personally did not like it there AT ALL and I gave it 4 chances (appointments) the staff is extremely rude and very unhelpful. I wasn't comfortable at all.
The management has kindly agreed to revert/refund the charges albeit after more than an year of repeated complaints/phonecalls/messages. I gave only three stars because of this.
Be careful !! I went for a annual physical which is free under my insurance. The lady at the counter even said I need not pay the copay. As I was doing it for the first time, I just followed whatever they asked me to do. The nurse first took me to eye-check (stand at a distance and read letters, that's it). Next, I just answered whatever questions doctor asked me. At the end, they billed me for eye check-up and as office visit. I was totally taken back as I was fully under the impression that the visit is free (I even got this confirmed in the beginning before proceeding at the front desk). So be careful! The service was good.
Doctors are fine, but the office is hard to deal with. Very difficult to talk to a real person when you call the office, you just get shunted into automatic voicemail system. Voice mails are not returned promptly, if ever. This practice IS a big operation, and it feels like it. Once you are in the office, things usually go OK, but when you are working with them by phone, you can really sense that size of this operation has taken a huge toll on customer service.
Been here for 5 almost 6 years grate people all around my kids love everyone they know them by name awesome nurses and doctors.
Went to get a Pap smear and the doctor messed up and tried to make me come again for it. I took off work for that appointment, then they expected me to pay twice. No thank you. Not even the first time they screwed up, like telling me I'm allergic to shellfish without doing any tests, telling me it's impossible to be allergic to avocados, and not giving me a referral to an ACTUAL allergist. After demanding to get a referral, I was told that I'm not even slightly allergic to shellfish and that I have a slight allergy to avacados. They're idiots there. I'm constantly being screwed over by them and they constantly take blood samples for tests I didn't ask for, nor do I need. And then they take my money any chance they can get. Terrible.
Umg Family Medicine At Monument Square is a US Health facility based in New Brunswick, Virginia. Umg Family Medicine At Monument Square is located at 317 George St, New Brunswick, NJ 08901, USA.
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